Last Updated: February 2026

Thank you for purchasing from MoonReading.net. We take pride in delivering high-quality personalized astrology products. This Refund Policy outlines the terms and conditions for refunds on our digital products. Please read this policy carefully before making a purchase.

1. General Refund Policy

All products sold on MoonReading.net are digital products that are personalized and generated specifically for each customer using artificial intelligence. Due to the custom, on-demand nature of these products, digital products are generally non-refundable once they have been generated and delivered.

We stand behind the quality of our products and want every customer to be satisfied with their purchase. If you experience an issue, please review the eligible refund circumstances below.

2. Eligible Refund Circumstances

We will issue a full refund within 7 days of purchase under any of the following circumstances:

2.1 Non-Delivery

If you did not receive your product within the expected delivery timeframe (typically within 24 hours of purchase), and our support team is unable to resolve the delivery issue, you are entitled to a full refund.

2.2 Technical Issues

If your product was delivered but is unusable due to a technical error on our part, such as:

  • Corrupted or unreadable files.
  • Blank or incomplete readings where the content failed to generate properly.
  • AI-generated images that are severely distorted or clearly defective (beyond normal AI generation variations).
  • Products generated with incorrect input data due to a system error (not user input error).

2.3 Duplicate Charges

If you were charged more than once for the same product due to a payment processing error, we will refund the duplicate charge(s) immediately.

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

  • Change of mind: You decided you no longer want the product after it has been generated and delivered.
  • Dissatisfaction with AI output style: AI-generated readings and portraits involve inherent variability. Subjective dissatisfaction with the artistic style, tone, or interpretation does not qualify for a refund.
  • Incorrect user input: If you provided incorrect birth details, wrong email address, or unsuitable photos, and the product was generated based on the information you supplied.
  • Email delivery issues on your end: If the product was sent to the correct email address but was not received due to your spam filters, full inbox, or incorrect email settings.
  • Requests made after 7 days: Refund requests submitted more than 7 days after the purchase date.

4. Products Covered

This refund policy applies to all digital products available on MoonReading.net, including:

Product Price
Soulmate Portrait $9.99
Family Photo $19.99
Birth Chart Reading $14.99
Moon Reading $9.99
Compatibility Report $4.99
Age Transformation $4.99

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at support@moonreading.net with the subject line "Refund Request."
  2. Include the following information in your email:
    • Your full name (as used during purchase).
    • The email address associated with your order.
    • Your order number or Stripe payment receipt ID.
    • The product you purchased and its price.
    • The date of purchase.
    • A clear description of the issue and the reason for your refund request.
    • Screenshots or evidence of the issue, if applicable (e.g., corrupted files, blank readings).
  3. Wait for our response. Our support team will review your request and respond within 2 business days.

6. Refund Processing

Once your refund request is approved:

  • Refunds are processed through Stripe and returned to the original payment method used for the purchase.
  • Processing time: Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.
  • You will receive an email confirmation once the refund has been initiated.
  • If you do not see the refund after 10 business days, please contact your bank or card issuer first, then reach out to us if the issue persists.

7. Partial Refunds

In certain circumstances, we may offer a partial refund or a product replacement instead of a full refund at our discretion. This may apply when:

  • Part of a multi-product order was delivered successfully while another part experienced issues.
  • The product was delivered but with minor quality issues that do not render it completely unusable.

8. Chargebacks

We encourage customers to contact us directly at support@moonreading.net before initiating a chargeback with their bank or credit card company. We are committed to resolving issues quickly and fairly. Filing a chargeback without first contacting us may result in the suspension of your access to our Services and may delay the resolution process.

9. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion. Any such exception does not constitute a waiver of our rights under this policy or create a precedent for future refund requests.

10. Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated policy on this page and update the "Last Updated" date. Changes will apply to purchases made after the date of the update. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Refund Policy or need assistance with an order, please contact us at:

MoonReading.net
Email: support@moonreading.net